Refund Policy

 

Last Updated: December 2025

At Aroma Alchemy Candles, we want you to love your purchase. If you are not satisfied, please review our policy below.

Returns

Due to the handmade nature of our candles, we accept returns under the following conditions:

• The product arrived damaged

• The product was defective

• You received the wrong item

To request a return, you must contact us within 7 days of delivery at info@aromaalchemycandles.com with your order number and photos if applicable.

Non-Returnable Items

• Used candles

• Custom or personalized items

• Sale or clearance products

• Gift cards

Refunds

Once your return is approved, we will process a refund to your original payment method. Shipping costs are non-refundable unless the return is due to our error.

Exchanges

If you received a damaged or incorrect item, we will replace it at no cost to you.

Late or Missing Refunds

Refunds may take several business days to appear, depending on your bank or credit card provider.

Contact

Email: info@aromaalchemycandles.com